Refund policy
Refund & Return Policy
At Eclipse Lighting LLC, we want you to love your purchase. If you are not completely satisfied, we are here to help. We accept requests for returns or exchanges within 30 days of the delivery date.
Return Conditions: For a return or exchange, your item must meet the following conditions:
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The item must be unused, unwashed, and in the same condition as when you received it.
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The item must be in its original packaging with all tags attached.
Return Shipping Costs & Fees:
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Shipping Costs: All shipping costs for returns or exchanges are the customer's responsibility.
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Restocking Fees: We do not charge any restocking fees for returned items.
How to Initiate a Return or Exchange:
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Contact our support team at sales@eclipselighting.us with your order number and reason for return/exchange.
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Our team will provide you with the authorization and the exact return shipping address for our U.S. facility.
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Securely pack the items in their original packaging and send them using a trackable shipping service. We strongly recommend using a trackable service, as we cannot guarantee receipt of your returned item.
Refunds and Processing: After receiving and inspecting your returned item, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-10 business days.